June 7, 2017 / By Cynthia Ramsaran
Social media has evolved into a highly beneficial resource for organizations to promote their brands online. And while it makes perfect sense for brands to have a strong social media presence, selecting the right social platforms for your business is something you should consider carefully. Identifying the most effective social media channels for your business will enable you to focus resources and attention toward engaging and nurturing relationships with your consumers.
Consider the following three-step process for choosing the right social media platforms for your brand:
1. Review your brand’s current social media strategy objectives.
Has your business evolved to the point where your current social media platforms are no longer providing the return on investment (ROI) that they once did? Can you link your current platforms to your brand’s social media objectives? Do your social media platforms help your brand meet or exceed these objectives?
If you can’t demonstrate how a particular social media channel is helping your company achieve its desired objectives online, then it’s time to either tweak what you are doing on your social platforms or consider adopting platforms that help meet current and future brand goals.
2. Become more familiar with how each social network aligns with individual brand needs and objectives:
For specific projects, the same questions apply. Once you decide that social media is a key component of your overall program strategy, how do you choose the social platform(s) that deliver the best results?
To promote Capital One’s financial empowerment program during National Financial Literacy Month, two popular financial influencers – Erin Lowry and Nicole Lapin – were retained to promote their newly-released books on financial literacy and career empowerment while co-promoting Capital One messaging on the topic. Nicole Lapin used Instagram Stories – a highly engaging medium – as it is mostly visual in nature. The posts were included as part of a larger narrative about Nicole’s book and generated thousands of views. Twitter posts also were used with different forms of content (a poll, meme, image, etc.) that also proved highly engaging with her audience.
Erin Lowry posted a variety of content on channels that included Instagram, Twitter, and Facebook. Diversifying content throughout different social media channels enabled Capital One to reach different audiences (see image below). Greater emphasis was placed on Twitter to align with the platform that Erin had the greatest following. Instagram was critical as a visual medium that garnered the most engagement. Also, paid media supplemented one of the Instagram posts to send it directly to a targeted DC-area audience – a key market for Capital One — and generated a boost in overall engagements.
3. Evaluate your brand’s current social media channels to:
Social media can be a cost-effective and time-efficient tool that improves business objectives such as search engine rankings, customer satisfaction, brand loyalty, and ultimately, sales. With the variety of social media channels now available, it is important that brand marketers choose social platforms that best align with business objectives to reap the maximum benefits.